// HELP CENTER

Guides & documentation.

Everything you need to get the most out of every feature.

Getting Started

3 guides

New here? Start with the basics.

Welcome to ATS Friendly AI: Complete Platform Overview & Accessibility Guide

An encyclopedic introduction to ATS Friendly AI, platform navigation, candidate tools, employer capabilities, accessibility features, and usage allowance tiers.

Creating Your Account & Your First Job Application: Step-by-Step User Guide

An exhaustive step-by-step tutorial walking you through account sign up, uploading a CV, starting a job application session across 5 entry paths, running match analysis, and downloading tailored documents.

Complete ATS Optimization & Formatting Guide

Learn how Applicant Tracking System algorithms read your resume, why clean single-column layouts score highest, and how to format your sections.

User Stories & Use Cases

5 guides

Real-world scenarios, candidate career paths, and recruiter workflows.

User Story: Career Switchers & Skill Pivoting

Step-by-step strategy for reframing past industry achievements, translating skills using AI Copilot STAR prompts, and writing narrative cover letters.

User Story: Recent Graduates & Entry-Level Job Seekers

How new graduates can format academic capstone projects, campus leadership, and coursework to generate high-scoring ATS resumes and public portfolio links.

User Story: Senior Executives & Leadership Roles

Structuring executive CVs, executive summary matrices, quantified revenue metrics, and generating Word (.docx) downloads for executive recruiters.

User Story: Freelancers & Gig Workers Transitioning to Full-Time

Grouping client contracts under umbrella titles, formatting freelance accomplishments for ATS parsers, and attaching portfolio links.

User Story: Hiring Managers & Recruiters Pipeline Screening

How corporate hiring teams use job posting criteria weighting, bulk candidate resume batch upload, match scoring, and pipeline stage management.

Resume & Cover Letter Tools

5 guides

The free AI tools: resume checking, cover letters, CV editing, and interview prep.

ATS Resume Checker: Standalone Match Scoring & Line Fix Suggestions

An encyclopedic guide for using the standalone ATS Resume Checker, uploading PDF or DOCX files, pasting text, reading match score gauges, and applying line rewrites.

AI Cover Letter Generator: Standalone & In-Session Customization

A comprehensive guide to generating humanized, ATS-compliant cover letters using the standalone tool or inside saved application sessions.

CV Editor & Builder: Section Management, Typography & Margins

Learn how to edit structured resume sections, drag to reorder cards, choose ATS fonts, adjust line spacing, and export single-column PDFs.

Interview Q&A Generator, AI Career Copilot & Mock AI Interview Practice

Learn how to draft screening question answers, chat with the AI Career Copilot, and practice voice or text mock interviews.

Mastering the AI Career Copilot & Prompting Guidance

How to effectively prompt the AI Career Copilot for targeted resume rewrites, custom cover letter tones, and interview prep.

Job Applications & Match Analysis

4 guides

Track applications, score your fit, and download job-tailored CVs.

Job Application Sessions: Dashboard Tracking & Workspace Navigation

An encyclopedic guide to session containers, workspace tab navigation, history filtering, multi-path routing, and session lifecycle tracking.

Generating & Re-Generating Cover Letters in Application Sessions

Step-by-step guide to finding an application session and generating or re-generating a cover letter with custom tone and length settings.

Match Analysis Execution & Job-Tailored CV Downloads

Learn how to run match analysis inside an application session, apply line fix rewrites, and download job-tailored CVs in PDF and Word formats.

Public Portfolio Pages: Themes, Custom Slugs & Visibility Controls

How to build, publish, theme, and share an interactive personal portfolio web page generated from your Master CV data.

Credits, Billing & Plans

3 guides

How free allowances, credits, referrals, and paid plans work.

How Credits & Free Allowances Work

Detailed guide to the three separate free-allowance pools (general, Q&A, Mock Interview), the two non-expiring paid credit balances, and spend confirmation popups.

Passes, Credit Packs & Pricing: Features & Checkout Guide

Learn about time-limited passes vs non-expiring credit packs, feature entitlements, Polar checkout, and receipt management.

Referral Program: Personal Links & Earning Bonus Credits

How to locate your unique referral link, track clicks and registrations, and receive automated bonus credits.

For Employers (B2B)

5 guides

Hiring tools for recruiters and companies.

Company Dashboard Overview: Workspace Setup & Team Permissions

A complete overview of the employer control center, company profile setup, team member invitations, role permissions, and audit logging.

Posting & Managing Jobs: Job Creation & Candidate Pipeline

Operational manual for recruiters on creating job postings and managing the candidate pipeline table on the company dashboard.

CV Database: Uploading and Linking Candidate Resumes

How corporate recruiters upload candidate resumes into a shared CV pool, search it by name or filename, and link CVs to specific job postings.

Company Analytics & Corporate Token Billing

Guide to monitoring hiring funnel conversion metrics, average candidate match scores, corporate token balances, and enterprise subscription billing.

Bias Audit & Adverse Impact Reporting for Employers

How the built-in bias audit works: self-identified demographic response rates, adverse impact ratios, and CSV exports for compliance reporting such as NYC Local Law 144.

Account, Notifications & Support

5 guides

Managing your account, notifications, privacy, and getting help.

Notifications

Where to see updates about your applications, credits, and account.

Troubleshooting & Frequently Asked Questions

Detailed diagnostic solutions for PDF parsing issues, match score optimization, credit balance questions, checkout holds, and browser allowance migration.

Account Settings, Data Privacy & Security

An overview of document privacy, data encryption, public portfolio visibility settings, and account erasure requests.

Account settings, data & privacy

Managing your profile, and how your resume data is handled.

FAQ & troubleshooting

Answers to common questions and what to do if something is not working.

Admin & Platform Management

2 guides

Guides for administrators managing docs, packages, entitlements, and defaults.

Admin Guide: Documentation Management & Custom Table/Media Editing

Exhaustive administrator manual for managing help docs in /admin/docs, inserting customizable tables, editing table sizes, adding rows and columns, sizing images and videos, publishing, and syncing default seeds.

Admin Guide: Packages, Offers, Coupons, Discounts & Credit Types

A new-admin-friendly walkthrough of every pricing/discount tool in the admin panel — Packages, Offers, Coupons, Package Discounts, Referrals — plus a full glossary of every "credit" type on the platform and how they differ.