Troubleshooting & Frequently Asked Questions
Detailed diagnostic solutions for PDF parsing issues, match score optimization, credit balance questions, checkout holds, and browser allowance migration.
Troubleshooting & Frequently Asked Questions
This guide provides solutions to common technical issues encountered when using ATS Friendly AI.
📷 [RECOMMENDED SCREENSHOT]: Troubleshooting Decision Tree Diagram — A visual flow diagram assisting users in diagnosing parsing errors, credit sync issues, or payment holds.
1. Why did my uploaded PDF fail to parse or show scrambled text?
If text in your uploaded PDF appears missing or scrambled in the CV Editor, the file may be a flattened image scan with non-selectable text or contain locked layout layers.
Solution: Ensure your PDF has text-selectable content by trying to highlight text with your mouse. Alternatively, upload an MS Word (.docx) document or paste raw text directly into CV Editor.
2. Why is my ATS match score lower than expected?
Low match scores occur when specific acronyms or terminology in the job description are missing from your resume, such as Google Cloud Platform versus GCP.
Solution: Review Missing Keyword Tags and Line Fix Suggestions in your match analysis. Click "Apply Rewrite" on key suggestions to update CV content.
3. What happens if a payment checkout was abandoned?
If a Polar checkout page was closed prior to completing payment, promotional discount holds release automatically back to your account within a few minutes, allowing you to safely retry checkout.
4. How do free allowances and paid credits interact?
Your recurring free allowance is consumed first automatically for all AI actions. Paid credits never expire and are only drawn down once your free allowance is exhausted.
5. How do I migrate anonymous browser checks to my account?
Signing up or logging in automatically links your active browser session checks and history to your registered account.