FAQ & troubleshooting

My file will not upload or parse

Make sure it is a PDF or Word (.doc/.docx) file. Scanned image-only PDFs (no selectable text) cannot be parsed — try pasting your resume text directly into the text box instead, which every tool also accepts.

My usage counter looks wrong

Usage panels separate your free allowance from paid credits — check both numbers. If you still believe something is off, contact support with the approximate time of the action so it can be traced.

A generation failed partway through

Failed or interrupted generations are not charged. If a credit was deducted and the result did not come through, contact support and it will be corrected.

I still need help

Reach the team from the Contact page.